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Innovate 2024

Frequently asked questions

Have a question? We’ve got answers! Check out our FAQs and see if we have what you’re looking for.

What is the registration cost for Innovate?
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Where will Innovate take place?
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Huntington Convention Center
300 Lakeside Ave E
Cleveland, Ohio 44113
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What does registration get me?
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When you register for a full conference pass you’ll have access to the whole Innovate experience. Events and activities Include

  • General Session, keynotes, breakout sessions, and roundtables
  • Tuesday Night Welcome Reception
  • Wednesday night Customer Appreciation Party
  • Breakfast, Lunch, and snack on Wednesday and Thursday
Are flights and hotel expenses included?
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Attendees are responsible for all travel, lodging, transportation, and incidental expenses

Where do I send my check?
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Make your checks payable to Rainfocus LLC with your invoice attached. Mail payment to:
Rainfocus LLC PO Box 95272 Chicago, IL 6094-5272

How do I modify my registration?
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On the registration page, click “login” and enter your email address and the password you received in your confirmation email. Once you are logged in, you may modify your registration.

What meals are provided at the conference?
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May 15: Breakfast and Lunch
May 16: Breakfast and Lunch
Break snack everyday
Heavy appetizers will be served at the Welcome Social and User Appreciation Social

Where do I pick up my badge and conference packet?
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Conference check-in and registration will take place near the Exhibit Hall Level meeting rooms near the Ballroom at the Huntington Convention Center.

Will I be required to wear my conference badge at every function?
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Yes. The Huntington Convention Center is a public building, but Trimble Innovate Conference is a private event. Security will be stationed at the entrance points to the expo, socials, and meals. Only those with Trimble Innovate Conference badges will be allowed in.

Can I pay for registration on-site?
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Yes. If you have a balance due at the time of the conference, you will need to pay at the onsite registration desk. The registration desk accepts Visa, MasterCard, American Express, Discover, checks, and cash.

I would like to be invoiced for my payment. Is this possible?
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When registering for Trimble Innovate, please select the “check on the payment” page, and you will be emailed your invoice in your confirmation email. Please follow the instructions on the invoice for payment.

Do I receive a refund if I cancel my registration for the conference?
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All attendee cancellations made and received by Trimble or its designee prior to 5:00 p.m. (PDT), April 15th, 2024 will receive a full refund minus a $100 processing fee. No refunds will be granted for cancellations received after 5:00 p.m. (PDT), April 15th, 2024. Requests must be made in writing via email or mail as follows:

Email: ops_events@trimble.com
Mail: Trimble Innovate
11075 S. State Street Suite 24, Sandy, UT 84070

What is the cancelation policy for Innovate User Conference?
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Trimble reserves the right to cancel, postpone or change the venue, date and time of the Conference for any reason. In such event, any fees paid by Participant for the Conference will be automatically applied to the rescheduled Conference, if any. If Trimble elects not to reschedule the Conference, then all of Participant’s fees will be fully refunded, which refund will be Trimble’s sole liability to Participant, and Participant’s exclusive remedy, with respect to such cancellation. In no event will Trimble be liable for any damages that may be incurred by Participant relating to any such cancellation, postponement, or change of venue, including without limitation, airfare, travel and hotel expenses, cancellation penalties and any other expenses.

What about registration and cancellation deadlines for training courses?
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Registrations and payment for training must be received no later than April 1, 2024. Cancellations received prior to April 1, 2024, will receive a full refund. Cancellations after April 1, 2023, will receive training credit to be used by your organization within one year of cancellation. Substitutions may be made up through Friday, April 31, 2024, based on availability.
PLEASE NOTE: Course changes will not be allowed onsite. Contact us directly if you wish to arrange a cancellation or substitution.

How do I modify or cancel my hotel reservation?
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Please contact the hotel directly.

Can I just attend training?
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You must be registered for the Trimble Innovate Conference to attend training.

Do presenters receive a complimentary pass to the Innovate Conference?
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You will receive a heavily discounted rate of $350. Acceptance as a presenter does not automatically register you for the event. You will need to register online using the discount registration code provided.

When will the breakout session schedule be available?
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The schedule will be set and available in the event portal March 2024

Parking at the Huntington Convention Center?
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Parking is more convenient than ever with a direct connection to the 1,200-spot Huntington Park Garage. Conventioneers can comfortably locate our entrance through the enclosed walkway leading to the Hilton Cleveland Downtown and Center connector. The garage entrance is located on the North side of Lakeside Avenue (opposite to the Hilton) and payment stations are located near the walkway entrance doors or at the W. 3rd Street exit gate. The direct walkway connector is accessible on the ground floor of the garage, through the marked doors reading Convention Center, Hilton Hotel.

Is there free parking for those staying at the conference hotels?
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Parking fees can be found on the respective hotel websites.

What are my transportation options to and from Cleveland Hopkins International Airport?
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Is this event virtual?
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This event does not have a virtual component this year.

Health & Safety
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Your health and safety is our top priority. We are continuously monitoring national and local guidelines and will adjust accordingly to ensure that we are following the proper public health guidelines. Please check this page for updates.

Innovate User Conference 2024

May 14-16, 2024
Cleveland, Ohio